General Delivery Information
UK Delivery Rates
£0 - £24.99
£25 and Over
Royal Mail Tracked 24 Delivery (1-2 Working Days)
We aim to dispatch within 24 hours however dispatch times may differ over weekends, bank holidays and during peak times.
Delivery times are estimates only and cannot be guaranteed. A tracked 24 service on average can take 1-3 days for delivery.
International Delivery Rates
£0 - £50
Europe Tracked Shipping (7-15 Working Days)
USA, Canada Tracked Shipping (7-15 Working Days)
Aus & New Zealand Tracked Shipping (7-15 Working Days)
Rest of the World Shipping (7-15 Working Days)
What delivery options do you offer?
We offer free standard delivery at Vanilla Underground on all UK orders £25 and over provided by Royal Mail's Tracked 48 hour service.
If your order is less than £25, our standard delivery will cost you £1.99 for this service. Please allow 3-5 working days for UK standard delivery.
We also offer express 1-2 working day delivery for orders placed before 1.30pm weekdays for our UK customers looking for quicker delivery, which is charged at £2.99 and just 99p for orders over £25, although this is a 24 hour service unfortunately it cannot be guaranteed.
For International orders we offer multiple different services depending on location and prices start from £7.99. We advise that all our international shipping takes approximately 7-15 working days.
Do you deliver to PO box and BFPO?
Yes we are able to offer delivery to PO boxes but no longer ship to BFPO addresses. We follow the recommended guidelines supplied by Royal Mail, we cannot unfortunately offer a guaranteed delivery.
How long will my order take to get to me?
For UK delivery we normally advise that orders take around 3-5 working days.
For European deliveries we normally advise that orders take around 7-15 working days.
For countries in the rest of the world we normally advise that orders take around 10 - 20 working days.
This is not a guaranteed service and deliveries may be subject to delays and disruptions during busy periods. Please be aware that during UK bank holidays and particularly busy seasonal times of the year delivery may take a little longer than normal.
My order is incorrect or an item is faulty
If you have received an incorrect product or have an issue with the quality of a product purchased from us, please contact our customer care team first at firstname.lastname@example.org who will be happy to help. Any shortages, incorrect products or faulty items must be reported within 3 days of receiving your order.
I haven’t received my order
We offer same day dispatch and shipping on the majority of our orders in the hope that our customers will receive their items as quickly as possible. If your item hasn't arrived in time, we ask that all customers allow for delays and disruptions that occur within the postal service beyond our control.
If you are worried that you have not received your order we kindly ask that you double check with your local post office, sorting office and neighbours in case the postal service have attempted a delivery, but failed to leave a calling card.
If you've done all these checks but still your parcel has failed to turn up, please get in touch with us at email@example.com
See our returns policy and information here
If you have any other questions, please don’t hesitate to contact us at firstname.lastname@example.org