Shipping Information

What delivery options do you have?

We offer free worldwide shipping at Vanilla Underground on all orders. This service includes a same day dispatch on all orders placed before 1.30pm (UK time). We can ship to almost any country provided we have a full and correct delivery address.

Do you deliver to packstations?

We can deliver to packstations but we have found from our experience that many items sent to pack stations unfortunately do not reach the customer and are more often than not sent back to us. We realise this can be frustrating for people waiting for an item as it adds a large delay on receiving the order. So we do ask that customers provide an alternate address to a pack station where possible to help with the delivery of their order. Please be aware that if you have no other alternative and we do send your item to a packstation but it is returned to us, you will need to pay a £3.75 delivery charge to get the item sent back to you or we will refund your original purchase less £3.75 for delivery costs.

Do you delivery to PO box and BFPO?

Yes we are able to offer delivery to PO boxes and BFPO and we follow the recommended guidelines supplied by Royal Mail, however unfortunately we cannot offer a guaranteed delivery.

How long will it take to get to me?

For UK delivery we normally advise that orders take around 2 - 3 working days. For Europe delivery we normally advise that orders take around 4 - 10 working days . For rest of the world countries we normally advise that orders take around 10 -20 working days. Please note that countries needing customs may take a little longer to reach you, also these times are only suggested and are in line with Royal Mail delivery times. This is not a guaranteed service and deliveries may be subject to delays and disruptions during busy periods. Please be aware that during UK bank holidays and particularly busy seasonal times of the year delivery may take a little longer than normal.